VAT Relief Information

Everything you need to know about VAT Relief

All prices shown are exclusive of VAT (VAT relief applied).

If you have a long-term illness or are disabled, you may not have to pay VAT on certain goods and services bought in the UK.

If you need clarification, call us on 0121 661 4336. You can also contact the HMRC National Advice Service on 0845 010 9000 or visit the HMRC website.

How do I claim VAT relief?

Our website displays VAT-free prices for customers who qualify for VAT relief. This means the price will not reduce further when you complete the VAT declaration at checkout.

After entering your contact and delivery details, select “Without VAT” and complete the VAT relief declaration. Choose the relevant long-term illness or disability for yourself or the person you are purchasing for. If the condition is not listed, select “Other” and enter the details provided.

Eligible charities can select the charity option and provide their charity registration number.

The declaration confirms that you or the person you are purchasing for qualifies for the VAT-free price already displayed on our website.

Prefer to order by phone? Our team can complete the VAT relief declaration with you during the call.

What counts as a long-term illness or disability?

For VAT purposes, you qualify if any of the following apply:

You have a physical or mental impairment with a long-term, substantial adverse effect on your ability to carry out everyday activities.
You have a condition treated by the medical profession as a chronic sickness (e.g., diabetes).
You are terminally ill.

You don’t qualify if you’re elderly but otherwise able-bodied, or if you’re only temporarily disabled or incapacitated.

You don’t have to purchase in person—if a parent, guardian, spouse or partner buys on your behalf, VAT relief can still apply.