VAT Relief Information

Everything you need to know about VAT Relief

All prices shown are exclusive of VAT (VAT relief applied).

If you have a long-term illness or are disabled, you may not have to pay VAT on certain goods and services bought in the UK.

If you need clarification, call us on 0121 661 4336. You can also contact the HMRC National Advice Service on 0845 010 9000 or visit the HMRC website.

How do I remove VAT from my order?

At checkout, after entering your contact and shipping details, you’ll see a VAT declaration form. Tick the “without VAT” box and select the relevant long-term illness or disability for yourself or the person you’re buying for. If it isn’t listed, choose “Other” and type it in.

Charities are also exempt from VAT—select the charity option and enter the charity number to remove VAT from the order.

Prefer to order by phone? Our team can complete the VAT relief form with you over the call.

What counts as a long-term illness or disability?

For VAT purposes, you qualify if any of the following apply:

• You have a physical or mental impairment with a long-term, substantial adverse effect on your ability to carry out everyday activities.
• You have a condition treated by the medical profession as a chronic sickness (e.g., diabetes).
• You are terminally ill.

You don’t qualify if you’re elderly but otherwise able-bodied, or if you’re only temporarily disabled or incapacitated.

You don’t have to purchase in person—if a parent, guardian, spouse or partner buys on your behalf, VAT relief can still apply.

What counts as personal or domestic use?

Goods and services must be for your own private use, not for business purposes.